Shipping Policy

We are committed to delivering your order accurately, in good condition, and always on time.

Please go through our shipping policy mentioned below:

  • We currently deliver to major cities in India.
  • Currently, each order shall be shipped only to a single destination address. If you wish to ship products to different addresses, you will be required to place multiple orders.
  • We make our best efforts to ship each item in your order within 7 working days after the order date. However in some cases, shipments may get delayed up to 10 working days. Do check shipping timeline at time of ordering the products.
  • We ship on all weekdays.
  • To ensure that your order reaches you in the shortest time and in good condition, we use services of reputed courier companies and having real time integrated tracking tool for you to track.
  • Lord’s Mark Industries Pvt. Ltd. cannot commit any time fixed for delivery. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities or due to ongoing pandemic situation.
  • After the order is accepted by Lord’s Mark Industries Pvt. Ltd., a confirmation email will be sent to the customer.
  • Customer can call or reach out to customer support for any queries w.r.t shipping at shipping@thehygieneindia.com
  • The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances.

While placing the order the customer shall provide the following details.

  1. Name of the recipient
  2. Flat number/ bungalow number
  3. Name of the building
  4. Name of the road/street/marg
  5. Contact number landline/mobile
  6. Proper/familiar land mark
  7. Email address

Lord’s Mark Industries Pvt. Ltd.   will consider the order as “executed” in the following cases :

  1. Delivery not done due to wrong address given by the customers
  2. Non availability of the recipients at the address
  3. Premises locked
  4. Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of LORD’S MARK INDUSTRIES PVT. LTD or third party logistics hired by Lord Mark
  5. Addressee refused to accept the products
  6. Delivered the product at the security cabin of the building/Reception/Neighbour, based on the instructions from the customer
  7. In case of civil disturbances, floods, Heavy Rains, National Bandh or in happening any other force majeure event, we reserve the right to cancel the order or reschedule the delivery to another date.
  8. Request for cancellation of confirmed order can be made up to 72 hours before the delivery time (This condition is in conflict with Our Return /refund policy. Please check.)